FAQ
🌟 K-BEAU FAQ — Your Glow Concierge
Because sometimes you just want quick answers without sliding into our DMs. We got you!
🚚 Orders & Shipping
Q: How long does K-BEAU shipping take in Australia?
A: We’re all about glow, not about wait times. Orders usually land in 2–5 business days for metro areas and up to 7 business days for regional Australia.
Q: Do you ship Korean skincare to New Zealand?
A: Yep, your glow can hop across the ditch! Express Shipping takes between 3-6 business days, and Standard NZ shipping takes 6-10 business days, depending on the courier gods.
Q: Does K-BEAU ship internationally?
A: Not yet — we currently ship across Australia & New Zealand only. But we’re working with other couriers on global options.
Q: Can I pick up my K-BEAU order in Perth?
A: Yes! Select “Local Pickup” at checkout and we’ll email you when your order is ready to collect. Glow-to-go ✔️
Q: How do I track my K-BEAU order?
A: As soon as your goodies ship, you’ll get a tracking link in your inbox. Click anytime to follow your glow in real time. Alternatively, you can track your orders here.
Note: We are currently chatting with other curriers for better local & international shipping rates and options.
🔄 Returns & Refunds
Q: Can I return Korean skincare if I change my mind?
A: Sorry, skincare is personal (and hygiene matters) — so we don’t offer change-of-mind returns. But don’t stress: if your item is faulty, damaged, or not what you ordered, you’re covered under Australian Consumer Law and we’ll sort you out with a replacement or refund.
Q: What should I do if my order arrives damaged or faulty?
A: Snap a photo 📸 and email us or use our instant chat (bottom left corner of the website). We’ll organise a replacement or refund in line with your rights under Australian Consumer Law.
Q: How do I request a refund from K-BEAU?
A: If your order qualifies (faulty, damaged, or incorrect), just fill out the returns form in your confirmation email or contact us directly. Refunds go back to your original payment method.
Note: All returns and refunds are handled in line with Australian Consumer Law.
💳 Payments & Accounts
Q: What payment methods does K-BEAU accept?
A: All the usual suspects: Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay.
Q: Can I use Buy Now Pay Later (BNPL) for K-BEAU orders?
A: Glow now, pay later? Yes — you can use PayPal Pay in 4 at checkout. Afterpay and Zip aren’t available yet (but we’re working on it!).
Q: Do I need a K-BEAU account to shop?
A: Nope! You can check out as a guest. But creating an account means faster checkout + tracking all your glow goals.
💫 Subscriptions & Glow Cards
Q: How do I manage my K-BEAU subscription?
A: Log into your account and head to Manage Subscription. You can skip, pause, or cancel anytime — your glow, your rules.
Q: Can I pause or skip a K-BEAU subscription delivery?
A: Yep! Just log in, hit “Skip” or “Pause,” and relax. We’ll keep your glow waiting.
Q: Does K-BEAU sell gift cards?
A: We do! Digital gift cards (aka Glow Cards) are available in multiple values — the perfect gift when you don’t know their skin type but still want to nail it. 🎁
🧴 Products & Ingredients
Q: Are K-BEAU products authentic Korean skincare?
A: 100%. All our products are sourced from trusted Korean suppliers, backed by supplier certificates of authenticity. No fakes, no funny business — just legit glow.
Q: Are K-BEAU products safe for teenage skin?
A: Yes — most routines are teen-friendly, and we even have Teen bundles curated just for young skin.
Q: Are K-BEAU products cruelty-free?
A: Yes! 🐰 We only stock cruelty-free brands. Your glow never comes at someone else’s expense.
Q: How do I know which K-BEAU skincare routine is right for me?
A: Take our Glow Quiz (coming soon 👀) or explore our curated bundles by gender, skin concern, age, or vibe. We’ve done the homework so you can just glow.
🎁 General Glow Questions
Q: Does K-BEAU run promotions or discounts?
A: Absolutely! We keep our pricing competitive and run seasonal promotions with extra discounts. Sign up for our newsletter for exclusive glow drops and offers — plus, first-timers score a cheeky discount too.
Q: Can I send K-BEAU skincare as a gift?
A: Absolutely. Pop the recipient’s address at checkout and add a gift note if you’d like. We’ll make sure your glow arrives beautifully.
Q: Where can I leave a K-BEAU review?
A: You’ve got options: (We love hearing your glow stories)
- You’ll get a follow-up email 14 days after purchase.
- Visit our Help Center review portal.
- Scroll to the reviews section on any product page.
- Or leave us a Google Review.